Welcome to hoin thermal printer manufacturer & supplier with quality certified and patent design.
Why does my thermal printer cut paper incorrectly? | HOIN
Paper cutting issues in thermal printers are often caused by a combination of mechanical, configuration, or usage problems. Here are the most common reasons and how to fix them:
🔧 1. Auto Cutter Jam or Misalignment
Over time, the auto cutter mechanism can get jammed or misaligned due to dust, paper debris, or wear and tear.
Solution: Power off the printer and check for any stuck paper or debris. Gently clean the cutter area with a soft brush or air duster. If the issue persists, the cutter may need recalibration or replacement.
⚙️ 2. Incorrect Paper Type or Thickness
Using paper that’s too thick or not compatible with the printer’s cutter specifications may result in incomplete or uneven cuts.
Solution: Always use recommended thermal paper (usually 0.06–0.08 mm thick). Check your printer manual for paper specifications.
🛠 3. Cutter Setting Disabled or Misconfigured
Some printers allow users to enable/disable auto-cut via driver settings or commands (e.g., ESC/POS commands).
Solution: Go to your printer’s driver settings or POS software and ensure the auto-cutter option is enabled. Update firmware or drivers if needed.
🔌 4. Loose or Faulty Cutter Cable
If the internal cable connecting the cutter is loose or damaged, the cutting function may fail.
Solution: Contact your supplier or technician to check internal wiring. Avoid opening the printer casing yourself unless authorized.
💡 Pro Tip:
Regular maintenance and using original paper and components help prolong your printer's cutting accuracy and lifespan.
🛠 Need help?
Our team is ready to assist. Contact HOIN support for fast solutions and professional guidance.
Contact us today for tailored industry solutions.
Quick links
Contact us